Customer Care

PANDORA is an exciting and fascinating series of jewellery that, just like Pandora's Box, open up with countless opportunities. Design your own jewellery that expresses your own style and unforgettable moments. Each piece is hand-finished in sterling silver, 14K, and 18K gold with superior Danish design. The series is distributed by an authorized PANDORA retailer.

The combination of PANDORA bracelets and our collection of matching jewellery allow you to create your own personal look and recall those unforgettable moments.

Genuine pieces of jewellery provide lasting memories and symbolize the unforgettable moments in your life. Because genuine jewellery is kept for many years, the precious metals, stones, and pearls need maintenance and care. Here are a number of useful tips from PANDORA. The tips are easy to follow and are tailored to your genuine jewellery.

The PANDORA bracelet stretches over time as weight (e.g. charms) is put on the bracelet. The chain, commonly called a snake chain, is made out of many little rings which are twisted very tightly into the chain. When buying a new bracelet it should be fairly tight. There should be no more than a thumb space between your wrist and the bracelet.

Annual Service
Gold and silver are soft metals and become worn with use. This is true for all genuine jewellery. Depending on the degree of use, it is recommended that your jewellery be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.

Protecting Your Jewellery
We recommend that customers remove jewellery before going to bed or participating in physical activity. Remember that jewellery must not be exposed to chlorine or salt water, as this will dull the appearance. Try to prevent your pearls from being exposed to water and cleaning agents. Pearls must only be cleaned with a soft brush or a cloth.

Cleaning Your Jewellery
To clean your jewellery, pour a small quantity of mild soap into some lukewarm water and use a small, soft toothbrush. Toothbrushes are ideal for cleaning jewellery with patterns, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water. However, remember that this cleaning method should not be used to clean jewellery with genuine pearls.

A silver-polishing cloth is a great tool to make your silver jewellery shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths can be purchased from PANDORA retailers or your local goldsmith.

PANDORA is happy to offer jewellery cleaning services tailored specially to your PANDORA products.

Oxidation
Oxidation disappears with tome. How quickly depends on how the jewellery is treated. Things which can cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. Oxidation that fades is considered normal wear and tear and is not defect. We do not recommend using silver polishing liquid. Oxidized (dark) jewellery does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.

Pearls
Pearls, too, cannot withstand silver polish, and even jewellery without oxidation can be damaged if you are not careful. Avoid contact with makeup, creams, chemicals, and cleaning agents.

Enamel
All enamel is Italian made without glass, which makes it more durable.

Leather
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may because discolouration. Leather can stretch and relax over time; stretching is not a defect in this product, As a natural feature of genuine leather, you may notice gentle shading and variations in colour. You may also experience a change in the shade of the leather due to oils in the skin and the addition of charms to the bracelet or necklace.

Use with a maximum of 7-9 charms. When adding beads to the new leather bracelets, please take care to hold the leather bracelet steady and twist the bead onto the bracelet.

Be careful not to twist the leather part of the bracelet when adding beads, a the leather may be damaged.

Macrame
Our macramé bracelets require the same level of care and handling as all PANDORA jewellery and can be cleaned gently with a mild soap and water. It is not recommended that you expose or submerge your macramé bracelet to water for prolonged periods of time as this may have adverse effects on the jewellery.

Colour Cords
100% cotton with wax coating and 14K gold endings or 100% synthetic fibers, with sterling silver endings. Natural man-made fibers, which may change appearance when being worn, should not be used in water.

Product Warranty
All PANDORA products are covered by a 1-year warranty covering manufacturing defects. Using non-PANDORA beads can damage PANDORA bracelets. As such, PANDORA will not replace, fix, or repair product that has been used with non-PANDORA products. Stretching of PANDORA chains and bracelets is not considered a manufacturing defect. Do not use your PANDORA products to harsh chemicals or environments. Silver pieces are given detail by oxidization. Exposure to harsh chemicals or environments can alter the appearance of your PANDORA product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.

*PANDORA and PANDORA retailers are not held responsible for errors in printing or changes in item numbers.